Retail financial services have historically been more notable for the differences between different regional markets than any other segment of finance industry. That is changing. More cross-border/cross-market mergers are taking take place. More senior executives are moving between regions and even between industries. There is now convergence in business models and attitudes. The result: an increasing number of challenges that are common across regional and international markets.

Decreasing margins. Increased competition (both from traditional players and non-RFS brands such as supermarkets). Constant and increasing consumer, regulatory, government pressure. RFS providers aspire to get closer to their customers but face substantial hurdles: they are constrained by systems, customer data, and established customer behaviors; they struggle to produce real, sustainable product or service innovation; they are looking for ways to transform their operations.

Credit Eterna helps RFS providers with these challenges as a consultant and managed services provider. We also offer solutions in revenue enhancement (pricing, product/channel development, proposition bundling, pre-delinquency and debt management etc), operational transformation (sourcing and outsourcing models, shared services, process improvement etc) and technology (core systems strategy, customer data analytics, e-commerce etc).